Please read these Terms & Conditions carefully before using the m11to platform. By creating an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. These terms constitute a legally binding agreement between you and m11to.
In these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:
You must be at least 21 years of age to register an account and use m11to services. This age restriction complies with Indonesian legal standards for gambling activities. By registering, you confirm that you meet this minimum age requirement. m11to reserves the right to request proof of age at any time and may suspend or terminate accounts that fail to provide satisfactory documentation.
m11to services are intended for residents of Indonesia. You confirm that you are physically located in Indonesia when accessing our services. m11to operates as an internationally licensed offshore platform. Players from jurisdictions where online gambling is explicitly prohibited are not permitted to use our services.
You acknowledge that online gambling laws vary by jurisdiction and that you are solely responsible for understanding and complying with the laws applicable in your location. m11to operates under international gaming licenses and provides services to Indonesian players. However, we do not provide legal advice, and you should consult legal counsel if you are uncertain about the legality of online gambling in your jurisdiction.
Indonesia's legal framework regarding online gambling is complex. The primary legislation governing gambling in Indonesia is the Public Gambling Act of 1867 (Articles 303-303bis of the Indonesian Penal Code / KUHP), which predates the internet. The application of these laws to online betting platforms and individual users remains legally ambiguous.
By using m11to, you confirm that you have made an informed decision to participate in online betting activities and accept any legal risks associated with such participation in your jurisdiction.
By registering with m11to, you confirm that you have the legal capacity to enter into binding contracts. You are not under any legal disability, bankruptcy proceedings, or other condition that would impair your ability to fulfill these Terms & Conditions. You are using m11to services for personal entertainment only and not on behalf of any third party or for commercial purposes.
To use m11to services, you must register an account by providing accurate, current, and complete information including your full name, date of birth, email address, phone number, and residential address. Each player is permitted to hold only one account. Multiple accounts created by the same individual are strictly prohibited and will result in immediate termination of all accounts and forfeiture of funds.
m11to implements Know Your Customer (KYC) procedures to comply with international anti-money laundering regulations and to verify player identity. You agree to provide the following documents upon request:
Failure to complete KYC verification within the timeframe specified by m11to may result in account suspension and withholding of withdrawal privileges until verification is complete.
You are responsible for maintaining the confidentiality of your account credentials (username and password). You agree to:
m11to is not liable for any loss or damage arising from your failure to protect your account credentials. All activities conducted through your account will be deemed to have been authorized by you.
You must keep your account information current and accurate. If your personal details change (address, phone number, email), you are required to update this information in your account settings promptly. m11to reserves the right to suspend accounts with outdated or inaccurate information.
m11to accepts deposits in Indonesian Rupiah (IDR) through authorized payment methods including bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50,000 for bank transfers and Rp 25,000 for e-wallets. Maximum deposit limits vary by payment method and may be adjusted based on your account verification status and VIP tier.
You confirm that all funds deposited into your m11to account are from legitimate sources and are your own property. You will not deposit funds obtained through illegal activities or funds belonging to third parties. m11to reserves the right to request documentation proving the source of deposited funds.
Withdrawal requests are processed to the same payment method used for deposit whenever possible. The minimum withdrawal amount is Rp 100,000. Standard withdrawal processing times are:
Processing times are calculated during Indonesian banking hours (Western Indonesia Time / WIB). Withdrawals requested outside banking hours will be processed on the next business day. Your account must be fully verified (KYC complete) before withdrawal requests can be approved.
m11to does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees, which are beyond m11to's control. You are responsible for any such third-party fees.
m11to complies with international anti-money laundering (AML) regulations. Deposits must be wagered at least once before withdrawal (1x turnover requirement for non-bonus funds). We reserve the right to request additional documentation for large transactions and may report suspicious activities to relevant authorities.
m11to offers various bonuses and promotions to enhance player experience, including welcome bonuses, reload bonuses, cashback offers, and free bets. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional materials. By accepting a bonus, you agree to comply with all applicable wagering requirements and restrictions.
Bonus funds are subject to wagering requirements before they can be withdrawn. The standard wagering requirement is 30x the bonus amount unless otherwise specified. For example, a Rp 1,000,000 bonus requires Rp 30,000,000 in total bets before withdrawal. Different game types contribute different percentages toward wagering requirements:
m11to reserves the right to void bonuses and winnings derived from bonuses if we detect bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, coordinated betting patterns, arbitrage betting, or any other strategy designed to exploit promotional offers without genuine risk. Accounts found engaging in bonus abuse will be terminated and funds forfeited.
Bonuses have validity periods as stated in promotional terms, typically 7-30 days from activation. Unused bonuses and unfulfilled wagering requirements will expire at the end of the validity period. m11to may cancel or modify promotional offers at any time without prior notice.
Sports betting odds are subject to change until the moment a bet is confirmed. m11to reserves the right to refuse or limit any bet for any reason. Bets are settled based on official results as determined by the relevant sporting authority. If an event is abandoned, postponed by more than 48 hours, or declared void, bets will be void and stakes refunded unless the outcome has already been determined.
For football betting markets including Asian handicap (voor bola), mix parlay accumulator bets, and over/under totals, specific market rules apply and are available in our comprehensive betting rules section. Settlement of bandar bola (bookmaker) markets follows standard industry practices.
Live casino games are streamed from professional studios operated by licensed providers including Evolution Gaming and Pragmatic Play. Game results are determined by physical randomization (cards, dice, roulette wheel) conducted by live dealers. In the event of technical difficulties, disconnections, or disputes, video footage will be reviewed and the casino provider's decision is final.
Slot games and other Random Number Generator (RNG) games use certified random number generation tested by independent auditing agencies. Return to Player (RTP) percentages are theoretical values calculated over millions of spins and do not guarantee specific results in any individual session. Game malfunction voids all pays and plays.
Togel markets (Togel Singapore, Togel Hongkong, Togel Sydney, Togel Macau) are settled based on official results published by the respective lottery authorities. Draw times are specified for each market. Bets placed after the official draw cutoff time will be void. m11to is not responsible for delays or cancellations of official lottery draws.
m11to reserves the right to impose maximum payout limits on specific bet types, events, or markets. Current maximum payout information is available upon request from customer support. These limits are subject to change and may vary based on account verification status and betting history.
The following activities are strictly prohibited on the m11to platform. Violation of these prohibitions will result in immediate account termination, forfeiture of funds, and potential legal action:
m11to employs sophisticated fraud detection systems and monitors all account activity. Suspicious patterns will be investigated and may result in temporary suspension pending review.
m11to strives to maintain continuous service availability but does not guarantee uninterrupted access. We reserve the right to suspend, modify, or discontinue any aspect of our services for maintenance, upgrades, or any other reason. m11to is not liable for any loss arising from service interruptions, technical failures, or force majeure events beyond our reasonable control.
m11to utilizes third-party game providers, payment processors, and other service partners. While we select reputable partners, we are not responsible for failures, errors, or delays caused by third-party services. Game outcomes are determined by third-party providers' certified systems, and their results are final.
m11to services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will meet your requirements, be error-free, or operate without interruption. You use our services at your own risk.
To the maximum extent permitted by law, m11to's total liability to you for any claims arising from or related to these Terms & Conditions shall not exceed the total amount deposited into your account during the six months preceding the claim. m11to is not liable for indirect, incidental, consequential, or punitive damages.
You acknowledge that gambling involves financial risk and that you may lose money. m11to does not guarantee winnings and is not responsible for gambling losses. You should only gamble with money you can afford to lose. See our Responsible Gaming page for tools and resources to help manage gambling risks.
You may close your m11to account at any time by contacting customer support. Upon closure, you may withdraw any remaining account balance (subject to completion of wagering requirements for bonus funds). Closed accounts cannot be reopened.
m11to reserves the right to suspend or terminate your account immediately without prior notice if:
In the event of termination for cause (violation of terms), m11to may forfeit your account balance. In other cases, you will be permitted to withdraw your balance after settling outstanding obligations.
Accounts that remain inactive (no login or betting activity) for 12 consecutive months may be subject to a monthly inactivity fee of Rp 50,000 or 5% of the remaining balance (whichever is less) until the balance is depleted or you reactivate your account.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which m11to holds its gaming license. To the extent applicable, Indonesian law shall apply to matters specifically related to your use of services within Indonesia.
In the event of any dispute arising from these Terms & Conditions or your use of m11to services, you agree to first attempt resolution through our customer support channels. Contact us via:
Our support team will investigate your complaint and provide a response within 7 business days. If you are not satisfied with our response, you may escalate the matter to our senior management team.
m11to's decisions on all matters relating to bets, game results, account status, and interpretation of these Terms & Conditions are final and binding. We will make reasonable efforts to resolve disputes fairly but reserve the right to make final determinations in our sole discretion.
m11to reserves the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of m11to services following any changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms & Conditions, together with our Privacy Policy and Responsible Gaming policy, constitute the entire agreement between you and m11to regarding use of our services and supersede all prior agreements and understandings.
These Terms & Conditions are written in English. In the event of any inconsistency between this English version and any translation, the English version shall prevail.
For questions regarding these Terms & Conditions, please contact us at:
Email: [email protected]
Customer Support: Available 24/7 via live chat and WhatsApp
By creating an account and using m11to services, you confirm that:
If you have questions about these Terms & Conditions or need clarification on any provision, our customer support team is available 24/7 to assist you. You can also review our FAQ section for answers to common questions.
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